Desired skills, experiences, and beliefs

• Experience in high-growth startups, consumer products, or social apps.

• You’re excited to be a public facing ambassador for Tonic’s community. When people think of Tonic community, they will think of you!

• You’re passionate about community happiness. You want every single member of the community to feel seen, cherished, and welcomed.

• You go out of your way to make sure others feel heard. You’re reserve judgements and you’re curious about their perspectives.

• You instinctively know what the community wants, and you can easily pull the research or testimonials when needed. You have deep empathy and understanding of our user base.

• You see yourself as a leader and you lead by example. You are firm but fair. Others look to you as a role model.

• Bonus: You've learned or are learning a musical instrument!

What you'll be working on

• Take initiative to develop new ideas around how to bring together the community and maintain community health.

• Moderate and work with our community captains to maintain the culture of our community as we grow. Uphold the community guidelines and adjudicate users who break the rules.

• Keep a close pulse on the community, revert back to Product team to provide feedback from the community.

• Own the QA process for product development. Flag critical issues, and determine when a release is ready to go live.

• Create and publish community-related announcements and updates for our Instagram, Twitter, and Tonic Blog.

• Address every community concern promptly and professionally, whether it be over email, Appstore, Reviews, Discord, or anywhere else.

• Attend workshops and learning events to improve your skills as a Community Manager.

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